Last Updated: 2025-12-01
These SMS/Text Messaging Terms (“SMS Terms”) govern text messages sent by or on behalf of [ LEGAL BUSINESS NAME ] (“we,” “us,” “our”). By providing your mobile number through our website, forms, scheduling tools, phone communications, or other channels, you consent to receive text messages as described below, to the fullest extent permitted by applicable law.
These SMS Terms are incorporated into and form part of our Terms of Use and should be read together with our Privacy Policy (all linked in the Site footer).
1) Types of Text Messages We Send
Depending on how you interact with us, we may send text messages that include:
A) Informational / Transactional Messages
- Appointment scheduling, confirmations, reminders, and updates
- Requests for information related to your inquiry
- Operational notices (e.g., closures, changes to scheduling)
B) Marketing / Promotional Messages
- Promotional messages about services, events, offers, or educational content
- Follow-ups on prior inquiries
- Re-engagement messages
2) Consent to Receive Messages
A) How you provide consent
You provide consent by submitting your phone number through a webform, scheduling flow, intake request, chat, or other channel where the consent language is presented, or by otherwise authorizing us to contact you at that number.
B) Consent not a condition of purchase
Your consent to receive marketing text messages is not required to purchase goods or services. If you prefer not to receive marketing messages, do not provide a phone number in marketing-related forms or opt out as described below.
C) Telephone dialing systems
Messages may be sent using an automated system. Message frequency will vary.
3) Message Frequency and Costs
- Message frequency varies based on your interaction and preferences.
- Message and data rates may apply depending on your mobile plan and carrier.
- Carriers are not liable for delayed or undelivered messages.
4) Opt-Out and Help
A) Opt-out
You may opt out of marketing text messages at any time by replying:
STOP
After you opt out, you may receive one additional confirmation message. If you opt out, you may still receive transactional messages as permitted by law (for example, appointment-related messages), unless you also request to stop those communications where legally permissible.
B) Help
For help, reply:
HELP
You may also contact us by email at [ PUBLIC FACING EMAIL ].
5) Supported Carriers and Compatibility
SMS services may not be available on all carriers or all devices. Delivery is subject to effective transmission by your carrier and the availability of your device.
6) Privacy and Data Use
We may collect and use information related to your SMS interactions, including:
- Your phone number
- Message content and timestamps
- Delivery status and engagement (e.g., whether a link was clicked)
We use this information to provide communications, support customer service, and improve our messaging. We may share information with our SMS service providers and vendors who help us deliver messages.
For more details, see our Privacy Policy (linked in the Site footer).
7) Prohibited Uses
You agree not to use our SMS services to:
- Submit unlawful, harmful, harassing, defamatory, or abusive content
- Attempt to interfere with or compromise our systems or service providers
- Misrepresent your identity or provide a phone number you do not control
We may block or terminate SMS communications to any number at any time if we believe misuse has occurred, to the extent permitted by law.
8) Changes to These SMS Terms
We may update these SMS Terms from time to time. Updates are effective when posted on the Site with the updated “Last Updated” date. Your continued consent to receive messages after updates are posted constitutes acceptance of the updated SMS Terms.
9) Contact
Questions about these SMS/Text Messaging Terms may be directed to:
Name : [ LEGAL BUSINESS NAME ]
Address : [ PRIMARY BUSINESS ADDRESS ]
Email : [ PUBLIC FACING EMAIL ]
