Last Updated: 2025-12-01
This Call Recording & Monitoring Notice (“Notice”) explains how [ LEGAL BUSINESS NAME ] (“we,” “us,” “our”) may monitor, record, and track telephone calls and related communications for quality, training, compliance, and marketing attribution purposes.
This Notice should be read together with our Terms of Use and Privacy Policy (linked in the Site footer).
1) Call Recording and Monitoring
To the fullest extent permitted by applicable law, we may:
- monitor calls for quality assurance and training,
- record calls for documentation, compliance, and customer service,
- store call recordings for a period of time consistent with business and legal needs.
Call recordings may include information you provide during the call. Do not provide emergency information by phone—call 911 for emergencies.
2) Call Tracking and Attribution
We may use call tracking technologies (including dynamic phone numbers) to understand how people find us, measure marketing performance, and improve our services. Call tracking may associate your call with:
- the website session or webpage you visited,
- marketing campaigns or referral sources,
- general interaction data.
3) Consent
By calling us, requesting a call, or continuing a call after being informed that calls may be recorded, you consent to monitoring and recording to the fullest extent permitted by applicable law.
If you do not consent, do not continue the call and instead contact us by email.
4) Third-Party Service Providers
We may use third-party service providers to facilitate call tracking and recording. Those providers may process call data on our behalf under contractual terms intended to protect confidentiality and restrict use to providing services to us.
5) No Guarantee of Privacy on Your End
Your privacy during calls may depend on your environment and device. You are responsible for ensuring you are in a private location if you wish to keep your communications confidential.
6) Contact
Questions about this Call Recording & Monitoring Notice may be directed to:
Name : [ LEGAL BUSINESS NAME ]
Address : [ PRIMARY BUSINESS ADDRESS ]
Email : [ PUBLIC FACING EMAIL ]
